utilizes Logmein Pro for our 360° Total Care tool for fast, easy and secure remote-support services.

We attribute this high level of satisfaction to our support specialist staff’s expertise and automation tools that enable us to control electronic devices remotely, reduce human intervention to a minimum, and speed time-to-resolution. General maintenance and repairs, technical problems and tech supportĮxisting customers award LG Networks IT Help Desk/Desktop Support a satisfaction rating of 98.11% with a speed of resolution rating at 96.15%.Hardware and software installation, configuration and upgrades.New computer and operating systems set-up, configurations and upgrades.

Remote or onsite diagnostic and solution identification.delivers a full range of IT help desk services. Our help desk services address your employees’ needs directly and immediately. IT Help Desk services provide computer support, technical support, troubleshooting, issue resolution and customer service support during normal office hours via telephone support, remote utilities, or onsite support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively. LG Networks’ proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for average desktop computer support.

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